Legal Warranty

This warranty is reserved for end-customers (“End-Customers”) who make purchases on the Site and applies to Products, including those that incorporate or are interconnected with digital content or a digital service in such a way that the absence of said digital content or digital service would prevent the Products from performing their proper functions ("Products with Digital Elements"). Unless otherwise provided by the applicable legislation in other European countries other than Italy, all Products are covered by the mandatory legal warranty provided by law in favor of End-Customers, pursuant to the legislative provisions implementing Directive (EU) 2019/771 and regulated in Italy pursuant to Articles 128 et seq. of Legislative Decree 206/2005, also known as the Consumer Code (“Legal Warranty”). The Seller shall be liable to End-Customers for any lack of conformity existing at the time of delivery of the Product that becomes apparent within two (2) years after such delivery.

1.2 The End-Customer may request warranty service from Sifar Group S.r.l. by accessing the dedicated support section of the Site by attaching the purchase receipt or the transport document (DDT) received together with the purchased goods. The End-Customer will always be able to download the invoices/receipts related to their purchases from the Site by accessing the reserved area.

1.3 In the event of a lack of conformity, the End-Customer has the right to request from the Seller, at its option and free of charge, the repair or replacement of the Product, unless the requested remedy is objectively impossible or excessively onerous. In such cases, the End-Customer shall be entitled to a price reduction or termination of the contract, at its option.
Upon verifying compliance with the above conditions, the Seller will indicate to the End-Customer the procedures provided for the repair or replacement of the Product under warranty. Where necessary, the Seller will arrange, at its own expense, for the defective Product to be picked up by a courier directly to an address indicated by the End-Customer. In such case, unless otherwise specified by the Seller, the End-Customer shall make the Product available for collection, complete with all its parts.
After receiving the Product, the Seller will assess the actual defect and, in the event of a positive finding and subject to any claims by the End-Customer as to the remedy to be pursued as per applicable law, will repair or replace the goods at its own expense, within a reasonable time.
In case of a negative response, the Seller will promptly notify the End-Customer of the negative outcome. In any case, the End-Customer may, at its own expense, collect the Product from the Seller no later than 30 (thirty) days from the communication of the negative outcome of the procedure, without prejudice to the rights granted to the End-Customer by the relevant and applicable legislation.

1.4 Except as otherwise provided for by applicable law in other European countries other than Italy, an action seeking to enforce defects not fraudulently concealed by the Seller shall be time-barred, in any event, within twenty-six (26) months after delivery of the Product.

1.5 In the case End-Customer informed about available updates, including security updates, necessary for the purpose of maintaining the compliance of such Products with Digital Elements (information regarding available updates, including security updates and the consequences of non-installation are provided directly by the Manufacturer through appropriate notification), and to provide them (through the Manufacturer and/or the Supplier as the case may be), in the period of time that the End-Customer can reasonably expect, given the type and purpose of the Products and Digital Elements, and taking into account the circumstances and the nature of the contract signed. If the End-Customer fails to install within a reasonable period of time the updates provided pursuant to the preceding paragraph, and provided that Seller has fulfilled its proper communication obligations, the Seller shall not be liable for any lack of conformity resulting solely from the failure to install the relevant update.

1.6 In the case of a customer who is not a “consumer” (“Professional Customer”) and who has therefore made the purchase on the Site for purposes related to their business, commercial, artisanal or professional activities, the provisions of the Italian Civil Code in Articles 1490 et seq. shall apply unless otherwise derogated by specific purchase conditions. The Professional Customer may always download from the site the invoices related to their purchases by accessing the reserved area.